My Conversations with ChatGPT
Machine Translation (MT) and translations generated by AI have brought about a paradigm shift in the translation industry. The output of MT will continue to improve, especially when associated with clients’ translation memories and human editing. Language Service Providers are adapting and are including MT in their processes, when MT is applicable. While linguists will continue to be essential in the process, their role will shift from that of translators to validators of content generated by MT. At Excel Translations, we wanted to know what AI thinks about all of this and decided to have an open conversation on the matter with ChatGPT. I will regularly publish a question and ChatGPT’s response, uncensored.
QUESTION 122:
Will customers expect LSP’s to have an online portal to submit translation requests in 2024?
Chat GPT’s Response:
In 2024, customers’ expectations regarding Language Service Providers (LSPs) may indeed include the availability of an online portal for submitting translation requests. The demand for digital accessibility and streamlined processes has been on the rise in various industries, including translation services. Here are a few reasons why customers might expect LSPs to offer an online portal:
Convenience: Online portals offer convenience for customers by allowing them to submit translation requests from anywhere with an internet connection, at any time of the day or night.
Efficiency: Digital portals can streamline the request process, reducing the need for back-and-forth communication via email or phone calls. Customers can input their requests directly into the portal, providing all necessary details upfront.
Transparency: Online portals can provide customers with real-time updates on the status of their translation projects, fostering transparency and trust in the LSP-client relationship.
Integration: Many customers may expect LSPs to integrate their online portals with other tools or systems, such as content management systems or project management platforms, to further streamline workflows and enhance collaboration.
Security: By using secure online portals, LSPs can reassure customers that their sensitive documents and information are protected throughout the translation process.
While not all customers may expect online portals from every LSP, especially for smaller or one-off projects, offering such a feature can enhance the competitiveness and appeal of an LSP in a digitally-driven marketplace. Therefore, it’s likely that many customers in 2024 will indeed expect LSPs to have an online portal option for submitting translation requests.
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